I frequently get asked, “how do I staff Customer Success?” or, “how do you get alignment for additional CS hires?” or some other type of question that shows there isn’t clear understanding of CSM outcomes, and a resource plan to drive these outcomes. Things to Know Before Building the Plan Before creating your plan it’s […]
Tag: customer success structure
How to Structure Customer Success?
I once told my parents I inherited the Hosting organization (i.e. data center team). Two years later I overheard my mom telling a friend “my son’s the official greeter for the company!” She was thinking in restaurant terms apparently! Lesson learned: explaining what we do, correctly and succinctly, is very important. Structuring Customer Success is […]